I upgraded hoping to improve issues with software instability and graininess of an older Logitech model. At this stage, I expected more for a product that is at the expensive end of the Webcam range.
My Issues:
1) As others have noted, the product is unstable with Skype, the main application I hoped to use the camera with. Having installed and reinstalled many times I am at the end of my rope with this. It works with Sightspeed, but I prefer to use Skype.
2) The camera is sharp if you sit a certain distance from the camera, but doesn't seem to refocus as you move closer, even though the indicator in the software indicates that this is happening. When I use the zoom feature the camera doesn't seem to be able to refocus, so headshots are particularly blurry.
3)Perhaps the most galling, when I called Logitech (at my expense) to debug their camera/software their support person was arrogant, bordering on rude. He asked if the camera showed any images. When I said yes, that was the end of the conversation: when I mentioned the problem with Skype (and perhaps Windows Vista Home Premium) he curtly suggested that this is not Logitech's problem, and that I should take this up with Skype. As for other instabilties he suggested that I get on the phone with Microsoft (lots of fun, I'm sure). Through all this there was almost the tone in his voice that if I was foolish enough to buy this thing, then that's my problem (almost a "smirk" in his voice).
I see where others have had good experiences, so maybe it's the Skype/Vista Home Premium combination, but Logitech, as a responsible vendor, could do much better in their attitude and support. Problematic products are one thing; problematic attitudes are inexcusable.Get more detail about Logitech Webcam Pro 9000.
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